Refund policy

Return Policy

All Sales Are Final

Due to the personal nature of our handcrafted skincare and body care products, we do not accept returns or exchanges for changes of mind, fragrance preferences, or products ordered in error.

Damaged or Incorrect Orders

Your satisfaction is important to us! If your order arrives damaged or you receive an incorrect item, please contact us at info@selihan.com within 48 hours of delivery.

Please include your order number, a description of the issue, and clear photographs of the affected product and packaging.

Our team will review your concern promptly and work toward an appropriate resolution, which may include a replacement or refund where applicable.

The 48-hour reporting period helps us investigate shipping-related issues promptly and does not limit your rights under applicable consumer protection laws.

We sincerely appreciate your support of Seli Han Skincare and strive to provide a wonderful shopping experience.

A written copy of this policy is available upon request.